Company Description
The Shepherd Global Group is a family of established companies in insurance-related industries, each with its own specialised knowledge and expertise. The group provides shared operational services across its companies, allowing each to focus on clients' business needs. It's entities include Shepherd Compello, EPG Global and White Oak Underwriting Agency.
Role Description
This is an exciting opportunity for someone with significant experience in systems within the insurance industry looking for a challenging and rewarding role. The ideal candidate should have extensive experience in managing and developing systems having worked either within an Insurance company or a Service Supplier of Systems to the Insurance Industry.
The role will be responsible for the development, implementation, and utilisation of technology across the organisation for both internal and external users. They will ensure that the IT and infrastructure systems are well-suited for their designated functions, consistently delivering exceptional service and robust functionality, and strong security measures implemented.
Person specification
Previous Systems and IT experience in a similar capacity, preferably acquired through previous role(s) in insurance
Experience in designing, implementing and maintaining systems in an Insurance company setting
A strategic thinker and results oriented with a proven ability to analyse situations, diagnose problems, identify the key issues, establish and weigh up alternative courses of action and produce a logical, practical and acceptable solution. An ability to think critically about systems and to adjust consistently as needed.
Long, strong business acumen and a proven capacity to understand the business opportunities and priorities of the organisation. Constantly seek methods of ensuring that the organisation continues to be business-like and continues to meet the standards and requirements of its regulators.
In depth IT Applications Development experience in the data management and data analytics domain as well as proficient understanding of the principles and frameworks of successful project management.
Negotiation and influencing skills and budget management skills
High level of service and internal/external client orientation as well as driver of innovation for IT Business Solutions and operational efficiency.
Experience managing relationships with senior stakeholders and external partners, being trusted to report accurately against progress and escalate risks and issues to an appropriate level for resolution or mitigation.
Experience with SQL databases (desirable)
Ability to work under pressure and to tight deadlines to meet our high standards of customer service
Self-motivated with ability work as part of team and on own
Flexible and adaptable to change and embracing new tasks, systems and opportunities
Knowledge of network administration and cloud services and systems management, IT infrastructure, and security expertise
Qualifications
Relevant certifications in IT or Systems Management (desirable)
Bachelor's degree in Computer Science, Information Technology, or related field (desirable)
Responsibilities
Stakeholder management for all IT and Systems internally and externally on ensuring SLAs, contracts and communication is maintained
Manage and oversee all IT operations, including infrastructure, systems, networks, and security
Lead a team of systems and operations personnel, providing guidance to ensure that data is accurately maintained, security is established and systems are effectively designed and maintained to good working order
Ensure the availability, reliability, and performance of all IT systems and applications
Act as a super-user (first line) and develop extensive in-depth knowledge of all Insurance Systems and embed training to ensure full integration of systems ensuring induction is effectively delivered on systems
Identify system improvements and scope, design and implement changes with strong project management and regular engagement with stakeholders
Responsible for developing proposed IT and Systems budget and then maintaining and reporting against it; assist in the financial management of IT and Systems costs by actively managing and maintaining the cost of contracts, licenses, cancellation dates, hardware and software
Effectively integrate artificial intelligence (AI) technologies into our organisation to improve efficiency, decision-making, and overall performance
To apply, please send your CV, along with a covering letter.